SOP Templates · Request by email
Standard Operating Procedure Templates
Practical templates for SME operational resilience. Editable. Plain English. Based on the structures we use in every Review.
Step-by-step procedure for identifying, escalating, and responding to a critical supplier failure. Includes decision authority matrix and communications script.
Defines escalation paths, named decision owners, and authority levels during a significant operational disruption. Includes deputy succession.
Template communications for informing customers of a service disruption. Tiered by severity. Includes email templates and FAQ holding page copy.
How to run a 90-minute scenario exercise with your leadership team. Includes scenario cards, facilitator notes, and a debrief framework.
A structured questionnaire for assessing the operational resilience of your key suppliers. Covers BCP, incident response, data handling, and regulatory posture.
Objective severity matrix for classifying incidents as Low, Medium, High, or Critical. Includes the NIS2 significant-incident determination test and mandatory reporting timelines.
Documentation template for recording NIS2 supplier due diligence activities. Structured for audit trail purposes.
Plain-English operational manual covering incident activation criteria, named decision authority, internal and supplier communication trees, and recovery objectives (RTO/RPO). Written for SME directors and operations leads.
Priority sequence for recovering core IT systems after a significant outage. Includes dependency mapping template.
How to use these templates
Templates are starting points, not finished documents. Every organisation is different. Adapt them for your context — your team, your suppliers, your sector.
01
Request the template
Email us and we will send PDF and editable Word versions directly.
02
Read it through first
Understand the structure before filling in names and dates.
03
Replace the placeholder text
Anywhere you see [brackets] is a field to complete.
04
Walk it with your team
A document no one has read is not a procedure.
05
Review annually
Procedures go stale. Put a review date on the document.
Need bespoke SOPs?
Generic templates have limits. If your organisation has specific supplier relationships, regulatory obligations, or sector requirements, bespoke SOP development is included as a scoped add-on to the Operational Trust Review.
The Review first identifies which procedures you actually need. Then we scope the right documents — not a library of templates you will never use.
Ask about bespoke SOPsGet notified when new templates are added
No marketing. Template release notifications only.
Template disclaimer
These templates are provided as illustrative starting points for internal operational documentation. They are not legal documents and do not constitute legal, regulatory, or compliance advice. Adapt them for your organisation's specific context, sector, and regulatory obligations. Operational Trust accepts no liability for reliance on template content without independent review.